Privacy Policy, Returns & Refund Policy, and Anti-Discrimination Policy

1. About NAPSCC and Its Divisions & Initiatives

The National Association for Professionals & Skill Certification Council (NAPSCC) is a not-for-profit organisation dedicated to advancing professional excellence, skill certification, capacity building, applied research, social innovation, livelihood development, and inclusive transformation in India and internationally.

NAPSCC undertakes its activities directly and through its divisions and initiatives, including but not limited to:

• Sri Aurobindo Foundation for Integral Transformation (SAFIT)
• Beauty Professionals Association (BPRO)
• All existing and future programs, projects, councils, platforms, academies, networks, and initiatives established or governed by NAPSCC

This Policy applies uniformly, without exception, to:

• NAPSCC as the parent and governing body
• SAFIT
• Beauty Professionals Association (BPRO)
• All present and future initiatives, programs, digital platforms, learning portals, websites, certification systems, and outreach activities

2. Purpose of This Policy

This Policy establishes a transparent, accountable, and ethical framework that explains:

• The nature and type of information collected
• How information is collected, used, stored, processed, and protected
• The rights and choices available to individuals
• Our approach to privacy, confidentiality, refunds, equality, and non-discrimination

3. Legal & Regulatory Compliance

• Information Technology Act, 2000 (India)
• IT Rules, 2011
• Digital Personal Data Protection Act, 2023 (India)
• Applicable donor, CSR, and international non-profit governance standards

4. Information We Collect

4.1 Personal Information

• Full name
• Email address
• Phone or mobile number
• Organisation name and designation
• Educational or professional background
• Membership, certification, donation, or transaction details

4.2 Non-Personal Information

• IP address
• Browser and device type
• Pages visited and time spent
• Cookies and analytics data

5. Use of Information

• Delivering programs, certifications, and services
• Managing memberships and records
• Communicating updates and opportunities
• CSR and donor reporting
• Platform improvement and security
• Legal and regulatory compliance

NAPSCC does not sell or commercially exploit personal information.

6. Cookies & Website Analytics

Cookies are used for analytics, accessibility, and experience optimisation. Users may disable cookies via browser settings.

7. Confidentiality & Data Security

• Confidential handling of all personal information
• Restricted access to authorised personnel
• Reasonable technical and organisational safeguards

8. Sharing of Information

Aggregated & Anonymised Data may be shared with donors, CSR partners, or research institutions.

Legal Disclosure occurs only when required by law or with explicit consent.

9. Communications & User Choice

Users may opt out of non-essential communications at any time.

10. Children & Minors

NAPSCC does not knowingly collect personal data from minors without verified parental consent.

Cancellations and Refunds Policy

• All donations, memberships, and subscriptions are non-refundable
• Approved refunds (if applicable) processed within 10–15 working days
• NAPSCC reserves the right to deny refund requests

Anti-Discrimination Policy

• Age
• Gender or gender identity
• Disability
• Race, caste, ethnicity
• Religion or belief
• Sexual orientation
• Socio-economic background

Contact Information

National Association for Professionals & Skill Certification Council (NAPSCC)
📧 Email: info@napscc.org
🌐 Websites: www.napscc.org